Tenants.
REPORT A REPAIRIt's Gooding news all the way
You can trust the Rex Gooding team to simplify the rental process and remove those frustrating obstacles. We provide 24 hour online support to help you find properties and report issues when it suits you, together with an efficient, friendly service that always puts you first.
Instant Notifications
Our real time website allows you to register your details and search criteria with us. Our revolutionary software automatically matches your requirements to properties and instantly emails details to you. The site also shows all relevant local information such as restaurants, transport, shops and schools local to your property search.
24hr Login
We know how difficult it is to spare the time to chat, so our fully integrated website allows you to login to report any maintenance and repair issues and track the progress. Your tenancy agreement, inventory and inspection details will be available online.
Make a Tenancy Application
It's really important to view a rental property before applying. So if you aren't able to view on a property, we're always happy to show a friend or family member a property on your behalf.
Complete your tenancy ApplicationMoving in.
What you need to know
What you need to know
Applying
Before we proceed to reference you, you will be asked to pay a holding deposit equivalent to one week’s rent. We will agree a date for move in, normally within 14 days of submission of the application. We ask you to electronically sign a Holding Fee Agreement which includes a copy of our standard tenancy agreement and outlines the details of the deposit and rent.
Signing the Agreement
On completion of the paperwork you will be asked to electronically sign a Tenancy Agreement. The first month's rent (this will be a full month from the move in date) and property deposit which is equivalent to 5 weeks rent is payable in advance.
Inventory
We will prepare the inventory a couple of days before you move in, at which point we endeavour to take a note of meter readings. We inform a utility switch company of your move in date, they should make contact but if you do not hear please contact the companies noted on your inventory to set up an account. You will need to let the local council know you have moved in.
Repairs and Day to Day enquiries
You will be advised if we are managing the property or if the property is managed via the landlord. If we are managing, please report any repairs via the PropertyFile login which you should have received from us. Alternatively you can email us at info@rexgooding.com. In an emergency, details of our out of hours contacts are available on our office number 0115 945 5553.
Please see the link to the Tenant Information Pack for more detail on any issues which may be relevant during your tenancy.
Before we proceed to reference you, you will be asked to pay a holding deposit equivalent to one week’s rent. We will agree a date for move in, normally within 14 days of submission of the application. We ask you to electronically sign a Holding Fee Agreement which includes a copy of our standard tenancy agreement and outlines the details of the deposit and rent.
Signing the Agreement
On completion of the paperwork you will be asked to electronically sign a Tenancy Agreement. The first month's rent (this will be a full month from the move in date) and property deposit which is equivalent to 5 weeks rent is payable in advance.
Inventory
We will prepare the inventory a couple of days before you move in, at which point we endeavour to take a note of meter readings. We inform a utility switch company of your move in date, they should make contact but if you do not hear please contact the companies noted on your inventory to set up an account. You will need to let the local council know you have moved in.
Repairs and Day to Day enquiries
You will be advised if we are managing the property or if the property is managed via the landlord. If we are managing, please report any repairs via the PropertyFile login which you should have received from us. Alternatively you can email us at info@rexgooding.com. In an emergency, details of our out of hours contacts are available on our office number 0115 945 5553.
Please see the link to the Tenant Information Pack for more detail on any issues which may be relevant during your tenancy.
Moving out.
What you need to know
What you need to know
We hope you have been very happy in your home but if you are looking to leave we would ask that you contact us on info@rexgooding.com. If you are in a fixed term tenancy, the end date can be found on your contract. If your fixed term has expired you have rolled on to what is known as a 'periodic' tenancy. Assuming the rent was agreed to be paid monthly the notice period will be one month from the rent payment date.
Deposit Return
It is very important to clean thoroughly and hand back the property in the condition which compares to that at the commencement of the tenancy. We will carry out a check out report the day after you leave and report back to the landlord. Should any cleaning or deductions from the deposit be required i.e for bulb replacements or garden maintenance, we will discuss this with you in full before applying for a deduction via the relevant deposit scheme.
Mail forwarding
You should setup and pay the requisite fee to Royal Mail for letters, etc. to be redirected to you.
Utilities
On your last day in occupation, please take gas, water and electricity meter readings and notify the utility companies. We will also need to know your meter readings. You should also notify your council of your departure to cease your responsibility for council tax. Note this cannot cease until the last day of the tenancy, regardless of whether you move out sooner.
Rent
Please ensure that you cancel the Standing Order with your Bank after your final payment has been made to us.
Deposit Return
It is very important to clean thoroughly and hand back the property in the condition which compares to that at the commencement of the tenancy. We will carry out a check out report the day after you leave and report back to the landlord. Should any cleaning or deductions from the deposit be required i.e for bulb replacements or garden maintenance, we will discuss this with you in full before applying for a deduction via the relevant deposit scheme.
Mail forwarding
You should setup and pay the requisite fee to Royal Mail for letters, etc. to be redirected to you.
Utilities
On your last day in occupation, please take gas, water and electricity meter readings and notify the utility companies. We will also need to know your meter readings. You should also notify your council of your departure to cease your responsibility for council tax. Note this cannot cease until the last day of the tenancy, regardless of whether you move out sooner.
Rent
Please ensure that you cancel the Standing Order with your Bank after your final payment has been made to us.
“Thank you for all your hard work. You have all been so helpful, kind and professional. We will highly recommend you!!”
Peace of mind
As the majority of our rented properties are managed by Rex Gooding Estate Agents this means our management team are only a phone call away to answer any questions or to arrange repairs. Many of our tenants have been renting through us for a number of years and we pride ourselves on the service we offer and the customer satisfaction you receive, as evidenced by the main notes of thanks we receive.
Regulations
We are regulated by all the main professional bodies - including RICS, NAEA, ARLA Propertymark and The Property Ombudsman.
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